When we talk about "Arlie," "we," "our," or "us" in this policy, we are referring to the service provided by Delca LLC. When we talk about the "Services" in this policy, we are referring to our online Slack email app tools and platform. Our Services are currently available for use via a web browser or the native Slack App specific to your desktop or mobile device.
Information we collect and receive
1. Customer Data
Content and information submitted by users to the Services is referred to in this policy as "Customer Data." As further explained below, Customer Data is controlled by the organization or other third party that created the team (the "Customer"). Where Arlie collects or processes Customer Data, it does so on behalf of the Customer. Here are some examples of Customer Data (but keep in mind they are only examples and there may be others): messages (including those in channels and direct messages), pictures, videos, edits to messages or deleted messages, and other types of files. A user may also choose to enter information into their profile, such as first and last name, job, a photo and a phone number.
If you join a Slack team and interact with Arlie, you are a "user". If you are using the Services by invitation of a Customer, whether that Customer is your employer, another organization, or an individual, that Customer determines its own policies regarding storage, access, modification, deletion, sharing, and retention of Customer Data which may apply to your use of the Services. Please check with the Customer about the policies and settings it has in place.
2. Google Customer Data
We store and utilize several pieces of Google Customer data. This includes, but is not limited to, Google email addresses, Google OAuth tokens, and Google Pub/Sub historyIds and expiration values. We use this data to retrieve, send, and modify (including deletion) of email data via the Google Gmail API.
3. Other information
Arlie may also collect and receive the following information:
- Account creation information. Users provide information such as an email address and password to create an account.
- Team setup information. When a Customer adds Arlie to their Slack team/organization, we create and store our own version of team using the Services. We collect a team name, domain details (such as team-name.slack.com), and the user who added the Service integration.
- Billing and other information. For Customers that purchase a paid version of the Services, our corporate affiliates and our third party payment processors may collect and store billing address and credit card information on our behalf or we may do this ourselves.
- Services usage information. This is information about how you are accessing and using the Services, which may include administrative and support communications with us and information about the teams, channels, people, features, content, and links you interact with, and what third party integrations you use (if any).
- Contact information. With your permission, any contact information you choose to import is collected (such as an address book from a device) when using the Services.
- Log data. When you use the Services our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the web page you visited before using the Services, your browser type and settings, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, and cookie data.
- Device information. We may collect information about the device you are using the Services on, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings.
- Services integrations. If, when using the Services, you integrate with a third party service, we will connect that service to ours. The third party provider of the integration may share certain information about your account with Arlie. However, we do not receive or store your passwords for any of these third party services.
- Third party data. Arlie may also receive information from affiliates in our corporate group, our partners, or others that we use to make our own information better or more useful. This might be aggregate level information, such as which IP addresses go with which zip codes, or it might be more specific information, such as about how well an online marketing or email campaign performed.
Google OAuth Scopes
When authenticating a Google Account with Arlie, we request the use of several OAuth scopes. These are needed by Arlie for the following reasons:
- https://www.googleapis.com/auth/gmail.modify : This scope is needed in order to read and modify email data on behalf of the authenticated Google Account in a given Slack channel. The reading of emails is done via the @arlie read command, as well as via the Google Pub/Sub API. Additionally, this is needed for modifying emails via the Archive and Trash email actions.
- https://www.googleapis.com/auth/gmail.send : This scope is needed in order to send emails on behalf of the authenticated Google Account in a given Slack channel. This is done with the @arlie send command, as well as the reply and forward email actions.
Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
Some cookies are associated with your account and personal information in order to remember that you are logged in and which teams you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the Services through your browser, you can manage your cookie settings there but if you disable some or all cookies you may not be able to use the Services.
Arlie sets and accesses our own cookies on the domains operated by Arlie and its corporate affiliates. In addition, we use third parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its website. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
How we use your information
We use your information to provide and improve the Services.
1. Customer Data
Arlie may access and use Customer Data as reasonably necessary and in accordance with Customer's instructions to (a) provide, maintain and improve the Services; (b) to prevent or address service, security, technical issues or at a Customer's request in connection with customer support matters; (c) as required by law and (d) as set forth in our agreement with the Customer or as expressly permitted in writing by the Customer.
2. Other information
We use other kinds of information in providing the Services. Specifically:
- To understand and improve our Services. We carry out research and analyze trends to better understand how users are using the Services and improve them.
To communicate with you by:
- Responding to your requests. If you contact us with a problem or question, we will use your information to respond.
- Sending emails and Slack messages. We may send you Service and administrative emails and messages. We may also contact you to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them. In addition, we sometimes send emails about new product features or other news about Arlie. You can opt out of these at any time.
- Billing and account management. We use account data to administer accounts and keep track of billing and payments.
- Communicating with you and marketing. We often need to contact you for invoicing, account management and similar reasons. We may also use your contact information for our own marketing or advertising purposes. You can opt out of these at any time.
- Investigating and preventing bad stuff from happening. We work hard to keep the Services secure and to prevent abuse and fraud.
This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user or Customer of the Services.
If you have any questions about your information, our use of this information, or your rights when it comes to any of the foregoing, contact us at email@example.com.
In addition, the browser you use may provide you with the ability to control cookies or other types of local data storage. Your mobile device may provide you with choices around how and whether location or other data is collected and shared. Arlie does not control these choices, or default settings, which are offered by makers of your browser or mobile device operating system.
Sharing and Disclosure
1. Customer Data
Arlie may share Customer Data in accordance with our agreement with the Customer and the Customer's instructions, including:
- With third party service providers and agents. We may engage third party companies or individuals to process Customer Data.
- With affiliates. We may engage affiliates in our corporate group to process Customer Data.
- With third party integrations. Arlie may, acting on our Customer's behalf, share Customer Data with the provider of an integration added by Customer. Arlie is not responsible for how the provider of an integration may collect, use, and share Customer Data.
2. Other information
Arlie may share other information as follows:
- About you with the Customer. There may be times when you contact Arlie to help resolve an issue specific to a team of which you are a member. In order to help resolve the issue and given our relationship with our Customer, we may share your concern with our Customer.
- With third party service providers and agents. We may engage third party companies or individuals, such as third party payment processors, to process information on our behalf.
- With affiliates. We may engage affiliates in our corporate group to process other information.
3. Other types of disclosure
Arlie may share or disclose Customer Data and other information as follows:
- During changes to our business structure. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Arlie's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
- To comply with laws. To comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
- To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.
We may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated or de-identified information with our partners or others for business or research purposes like telling a prospective Arlie Customer the average number of Emails sent within a Slack team in a day or partnering with research firm or academics to explore interesting questions about workplace communications.
Arlie takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
Our Services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.
We may change this policy from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy.